Privacy Policy

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more in Section 2 below.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more in Section 3 below.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more in Section 4 below.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more in Section 8 below.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more in Section 10 below.

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Job titles
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Profile photos
• Physical addresses (for property location purposes)
• Payment information (processed by Paystack)
• Work skills and qualifications
• Property details and descriptions
• Job descriptions and requirements
• Bid amounts and proposals
• Completion photos
• Ratings and reviews

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Paystack. You may find their privacy notice at: https://paystack.com/privacy

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, WhatsApp, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in Section 6 below.

Application Data

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data. Information about your device's location, which can be either precise or imprecise.

Information Collected Through Our Platform

• Job and Property Information. Types of jobs, property details, job budgets, timelines, and completion status.
• Transaction Data. Information about payments, escrow status, platform fees, and payment confirmations.
• Communication Data. Messages exchanged between property owners and workers, including WhatsApp group chat metadata.
• Performance Data. Ratings, reviews, job completion rates, response times, and user reputation metrics.

Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly (authentication, security, basic functionality)
• Performance Cookies: Help us understand how visitors interact with our Services
• Functional Cookies: Remember your preferences and personalize your experience
• Advertising Cookies: Used to deliver relevant advertisements

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our Services may not function properly without cookies.

WhatsApp Integration

If you use WhatsApp login or participate in WhatsApp group chats created by LandLedger, we may collect:

• Phone number
• Profile name
• Profile picture
• Group participation data
• Message metadata (not message content)

Specific Retention Periods

• Active Account Data: Retained for the duration of your account plus 90 days
• Transaction Records: Retained for 7 years for tax and legal compliance
• Payment Information: Processed and stored by Paystack according to their retention policies
• Communications: Retained for 2 years after account closure
• Ratings and Reviews: Retained indefinitely unless removed for Terms violations
• Deleted Account Data: Most data deleted within 90 days; some data retained as required by law

Our Security Measures Include

• Encryption: All data transmitted between you and our Services is encrypted using SSL/TLS
• Secure Payment Processing: All payment data is processed by PCI-DSS compliant payment processor (Paystack)
• Access Controls: Limited access to personal information on a need-to-know basis
• Authentication: Secure login with password requirements and optional two-factor authentication
• Regular Security Audits: Periodic review of our security practices and systems
• Escrow Protection: Payments held in secure escrow until job completion confirmed
• Data Minimization: We only collect and retain data necessary for Services operation
• Employee Training: Staff trained on data protection and privacy best practices

What You Can Do

• Use a strong, unique password
• Enable two-factor authentication if available
• Keep your login credentials confidential
• Log out after using shared devices
• Report suspicious activity immediately

Your Privacy Rights May Include

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format
• Right to Object: Object to our processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent where we rely on consent to process your information
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, please contact us at info@getlandledger.com

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account
• Contact us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.